PRIVACY POLICY
“Voxcee (“Voxcee”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal data processed through our website, products, services, applications, AI voice agents, communication platforms and related services.
This Privacy Policy explains how we collect, use, process, store, disclose and protect personal data when you:
visit www.voxcee.com or other websites operated by us;
contact us or submit an enquiry;
request or participate in a demonstration;
create or use a Voxcee account;
use Voxcee's AI voice-agent and communication services;
interact with an AI voice agent operated using the Voxcee platform;
receive or make calls through services powered by Voxcee;
communicate with our sales, support or customer-success teams; or
otherwise interact with Voxcee.
This Privacy Policy should be read together with any applicable Terms of Service, Data Processing Agreement (“DPA”), customer agreement, cookie notice or other privacy notice provided in connection with a particular Voxcee service.
1. About Voxcee
Voxcee provides AI-powered voice-agent and business communication technology that enables organisations to automate and manage telephone conversations and related workflows.
Depending on the customer’s configuration, Voxcee services may be used for purposes including:
customer service;
inbound call handling;
outbound customer communication;
lead qualification;
appointment booking;
reminders and notifications;
customer surveys;
collections and payment reminders;
customer verification;
sales enquiries;
customer-support automation;
call routing and transfers;
conversational analytics; and
integration with CRM, contact-centre and other business systems.
Voxcee may operate as a data controller/data fiduciary for certain personal data that we collect for our own purposes, and as a data processor/service provider when processing personal data on behalf of our business customers.
2. Who Is Responsible for Your Personal Data?
The organisation responsible for your personal data depends on how you interact with Voxcee.
2.1 Website Visitors, Prospects and Voxcee Customers
Where you visit our website, contact us, request a demonstration, subscribe to communications or enter into a direct commercial relationship with Voxcee, the relevant Voxcee legal entity generally determines how and why your personal data is processed.
In these circumstances, Voxcee may act as a data controller or data fiduciary.
2.2 Individuals Interacting with a Customer's AI Voice Agent
If you receive a call from, or make a call to, an organisation using Voxcee, that organisation will generally determine:
why the call takes place;
whose telephone numbers are contacted;
what information is collected;
the purpose of the conversation;
what actions the AI voice agent is permitted to perform; and
how long the relevant customer wishes to retain the information.
In these circumstances, the Voxcee customer will generally be the controller/data fiduciary and Voxcee will generally process the information on that customer’s behalf as its processor/service provider.
If you wish to exercise privacy rights relating to such a call, you should normally contact the organisation on whose behalf the call was made.
Voxcee will assist its customers in responding to valid data-protection requests where required by applicable law and our contractual obligations.
3. Personal Data We May Collect
The personal data we process depends on how you interact with Voxcee and how a customer configures the Voxcee platform.
3.1 Contact and Identity Information
We may collect:
name;
business email address;
telephone or mobile number;
job title;
employer or organisation;
country or region;
business address; and
other information you voluntarily provide.
3.2 Account Information
Where an account is created, we may process:
username;
account identifiers;
authentication information;
organisation details;
user roles and permissions;
account settings; and
login and security records.
We do not intentionally store passwords in plain text.
3.3 Sales and Marketing Information
We may process information relating to:
product enquiries;
demonstration requests;
sales conversations;
event participation;
marketing preferences;
communications with our sales team;
products or services in which you have expressed an interest; and
business relationship history.
3.4 Voice and Call Data
When Voxcee technology is used to facilitate a telephone conversation, we may process, depending on customer configuration:
telephone numbers;
caller and recipient identifiers;
call date and time;
call duration;
call status;
call routing information;
audio recordings;
speech-to-text transcripts;
responses provided during conversations;
AI-generated responses;
call summaries;
conversation outcomes;
call disposition;
transfer information; and
technical information associated with the call.
Whether calls are recorded may depend on the customer’s configuration and applicable legal requirements.
Customers using Voxcee are responsible for ensuring that appropriate notices, permissions or consents are provided where required by applicable law.
3.5 Conversation Content
Information provided during a conversation with a Voxcee-powered AI voice agent may be processed to:
understand the caller's request;
generate an appropriate response;
execute authorised workflows;
transfer calls;
update customer systems;
produce transcripts or summaries;
classify call outcomes; and
provide reporting and analytics.
The information contained in a conversation depends on what the caller provides and how the customer has configured the service.
3.6 Customer-Provided Data
Our business customers may provide personal data to Voxcee for processing through the platform. This may include:
names;
telephone numbers;
customer IDs;
lead information;
appointment information;
account information;
CRM records;
campaign information; and
other information required to perform the customer's requested workflow.
Voxcee processes such information in accordance with the customer’s instructions, applicable agreements and applicable law.
3.7 Technical and Device Information
When you access our website or platform, we may automatically collect information such as:
IP address;
browser type;
operating system;
device type;
approximate geographic region derived from IP address;
pages visited;
referring pages;
timestamps;
session information;
diagnostic information;
application logs; and
security events.
3.8 Integration Data
Customers may connect Voxcee with third-party applications such as CRM, helpdesk, scheduling, communication, telephony or business systems. When integrations are enabled, we may process information exchanged between Voxcee and those systems as necessary to provide the requested integration.
4. Special or Sensitive Personal Data
Voxcee is not designed to require individuals to provide sensitive personal data unless such processing is specifically required for a customer’s authorised use case and permitted under applicable law.
Depending on the customer’s industry and the nature of a conversation, however, individuals may voluntarily disclose information that could be considered sensitive or special-category data.
Customers are responsible for ensuring that their use of Voxcee to process sensitive information is lawful and appropriately configured.
Where Voxcee processes such information on behalf of a customer, we process it in accordance with the customer’s documented instructions and applicable contractual and legal requirements.
5. How We Collect Personal Data
We may collect personal data Directly from You For example, when you